2nd Line Support Analyst/Desktop Support Analyst/Systems Support

Recruiter
William Reed Business Media
Location
Crawley, West Sussex
Salary
From £20,000 to £25,000 per annum + pension, life assurance, group inc
Posted
21 Apr 2017
Closes
20 May 2017
Contract Type
Permanent
Hours
Full Time
William Reed is actively seeking a technically innovative, personable and professional Systems Support Engineer to join their dynamic IT team. This position has arisen due to expansion within the IT team.

Headquartered in Crawley, West Sussex, William Reed are a leading B2B media company with satellite offices in Montpellier, Chicago, London and Singapore.

The Role:

The 2nd Line Support Analyst/Desktop Support Analyst/Systems Support Engineer will have a range of responsibilities including:

    Providing 1st and 2nd line software support to usersProviding hardware supportLogging technical issuesUsing remote tool to assist end users when required
What we’re looking for:

    Personable and enthusiastic 1st/2nd Line Support Analyst who is comfortable dealing with users of all levels of seniorityProactiveAccommodatingInterested in developing technical knowledgePrevious helpdesk experience
Technical skills required:

    Windows 7 and 10Apple Mac OS XMS Office 2010 - 2016Hardware support experiencePC buildingTCP/IPSwitchesWindows Server 2003/2008/2012Active DirectorMS ExchangeOffice 365
If you’re a 2nd Line Support Analyst/Desktop Support Analyst/Systems Support Engineer looking for your next career move, please send your CV in for consideration.