Assistant Store Manager - Fresh Food Cafe
Overview:Rownhams Motorway Services is located on the M27 near Eastleigh. We are looking to recruit an Assistant Unit Manager for our Fresh Food Cafe at operation. We are looking for a talented Assistant Manager to join the team to support with the growth of the operational units. Our current Costa units are some of the busiest on the Motorway network.Responsibilities:The role of the Assistant Unit Manager, will involve supporting the Unit manager with;
- Brand and Customer Service audits; driving quality and upskilling team members where necessary.Sales and KPI targets - upselling wherever possible and managing targets carefully.Financial targets & wage controls.People management; coach, mentor and develop your team to exceed potential.Customer Service; champion exceeding customer expectations and drive the business forward to consistently deliver brand excellence.Support the wider Operations team where necessary.
- Proven experience of delivering operational standards and managing a team in a customer facing businesses (preferably catering, hospitality or retail)Previous experience of working within a Coffee business is desirable however not essentialTeam orientated and the ability to successfully work with othersWell organised, good at prioritising and managing timeProven experience motivating, managing and maximising the performance of others