Small Business Relationship Manager (Birmingham)

Barclays Corporate
£18000 - £21000 per annum + Competitive plus Excellent Benefits
20 Apr 2017
20 May 2017
Contract Type
Full Time

Small Business Relationship Manager (Birmingham)

As a Barclays Small Business Relationship Manager based in Birmingham, you can expect a starting salary of between £18 and 21k per annum, plus a competitive benefits package.

As a Small Business Relationship Manager, you'll play a key role in our Barclays Business team. We'll look to you to manage and grow a portfolio of small-business customers, by building meaningful relationships and meeting our customers' unique and evolving business needs. You'll be involved in the launch of innovative new services, making this a high-profile role, where you'll create a network of key stakeholders.

About us:
With nearly 40,000 employees globally, Barclays is a place where you can work alongside some fantastic people, develop your skills and succeed in your career. We hire and develop only the best people in the industry, and our long-term ambitions can only be achieved through close colleague collaboration and a shared sense of respect, integrity and excellence. You'll thrive here if you prefer the best way, not the conventional way. You'll also feel at home if you like being in control of your own progression. We'll judge you on your ability and nothing else.

As a Small Business Relationship Manager your main responsibilities will involve:
* Contributing to sustainable growth in our small-business customer base by providing detailed business reviews, enabling a deeper understanding of business issues and opportunities
* Using strategic tools to advise customers on potential areas for growth
* Proactively and authoritatively explaining digital services to ensure our customers have confidence in their channels
* Going above and beyond, by identifying our customers' needs and offering solutions that are right for them
* Owning, managing and resolving customer queries within agreed timescales, dealing with feedback effectively to improve our services

As a Small Business Relationship Manager, your skills and qualifications will include:
* Relationship Management experience in a team-based finance environment
* The ability to analyse customers' journeys and business events to provide authoritative advice and support
* An understanding of using appropriate digital and social media tools to support the growth of small businesses
* A proven record of working with a wide range of digital products, services and processes
* An in-depth knowledge of the current market, and emerging trends that may highlight areas for improvement, risks or opportunities for our customers

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Values:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.On the move? Download our jobs app 'Barclays Jobs'

We will consider applications from job share applicants.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process