Property Damage Claims Handler

Recruiter
Gerrard White
Location
Sevenoaks, Kent
Salary
£17500 - £23000 per annum
Posted
20 Apr 2017
Closes
20 May 2017
Contract Type
Permanent
Hours
Full Time
Property Damage Claims Handler (Third Party) - Sevenoaks
Salary: £17,500 - £23,000 + Excellent company benefits
Are you an experienced claims handler looking the next step in your career? We are currently recruiting for individuals with CII (or working towards) and third party motor claims experience to join a pro-active motor claims team based in Sevenoaks.
This is an excellent opportunity to join a successful and rapidly growing company that offers lots of potential for career growth. You must have two years' experience within a claims environment and transferrable skills.
Purpose of the Role
• To validate claims with application of fraud and indemnity knowledge
• Expertly assess all aspect of the claim to achieve lowest possible claims spend
• Accurate and prompt assessment of liability
• Provide excellent service to all stakeholders
• Ensure that indemnity spend is minimised with application of effective liability decision making and commercial considerations.
• Application of accurate reserves in line with company guidelines.
Key Role Deliverables:
• Prompt and thorough liability investigations collating all available evidence to arrive at an accurate assessment of liability
• Ability to capture and record key data ensuring its integrity throughout the lifecycle of the claim
• Excel against customer service level expectations and taking ownership of all inbound communication
• Ensure thorough chronological record keeping of all activity within file claim notes
• Ensure effective communication to Policyholder of all claim decisions and progression

Technical knowledge
• Expertly assess policy indemnity
• Identification of fraud indicators
• Proficiently investigate and assess liability drawing upon knowledge of relevant section of the highway code and case law
• Application of reserving philosophy
• Ability to interrogate expert reports and apply findings to both liability and quantum elements of the claim
• Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks
Productivity
• Inbound and outbound call volumes
• Managing inbound written communication within set service level agreements
• Diary management
Critical Competencies:
• Attention to detail
• Strong customer service skills
• Ability to fact find and analyse information to result in accurate decision making
• Persuasive, strong and confident communicator
• PC literate with excellent administration and processing skills
• Ability to work as a team

Experience:
Preferred - Cert CII qualified or working towards
Essential - 2 year plus experience in a claims environment or within a role with transferrable skills