Bars Team Leader

Birmingham Hippo
£22,000 + benefits
20 Apr 2017
20 May 2017
Contract Type
Full Time
Bars Team Leader

£22,000 + benefits (2017 pay review pending)

Birmingham Hippodrome B5 4TB

A great theatre needs great people. We can only thrive by having the right team on board in a fast-paced, constantly changing, creative workplace.

Presenting the best in musical theatre, ballet and opera, dance, drama, comedy and pantomime, we work successfully with some of the world's biggest international producers. With our resident partners Birmingham Royal Ballet and DanceXchange; with collaborators such as Welsh National Opera, The Lowry and Sadler's Wells; and with names like Disney, Cameron Mackintosh, Qdos and Cape Town Opera dull moments don't get a look in.

Average annual paid attendance of over half a million theatre-goers underlines our claim to be the UK's busiest and most popular single theatre. We are managed by a voluntary board of Trustees as an independent charity with no revenue subsidy from the public purse. In our main auditorium or Patrick Centre studio, in our conference spaces or restaurant, and in schools and communities through Hippodrome CREATIVE, we make sure that everyone is welcome, we settle for nothing but the best and we bring flair to everything we do.

As Bars Team Leader you will lead service standards across all bar areas, ensuring sales are maximised and that the customer experience is always of the highest standard. You will motivate your team to deliver a welcoming, efficient, knowledgeable and friendly service. You will be involved in staff product training, resolving customer issues and proactively managing stock to achieve profit targets. Important will be the ability ensure a safe working environment by guaranteeing we comply with all health & safety procedures and standards including licensing laws. You may also find yourself working in other Front of House areas as needed to provide leadership, guidance and support to our Visitor Services Assistants team.

You must have extensive experience of working in a high quality venue at supervisory level as well as of cellar and bar stock management. A knowledge of H&S legislation and licencing laws must be complemented by the ability to resolve complex customer problems. You must have good communication skills, an eye for detail and the expertise to build a high performing team too. We also expect that you will be willing to gain a SIA Door Supervisors License and B11AB Level 2 National Certificate for Personal License as well as first aid and defibrillator user qualifications if not already held on appointment.

To enjoy a new stage for your skills please visit our website via the link and apply online.

Birmingham Hippodrome strives to be an equal opportunities employer.