SQL Support Analyst

£35k - £40k pa
20 Apr 2017
20 May 2017
Contract Type
Full Time
This job is to work with a market leading organisation who prides themselves on working with up to date technologies and provide a forward thinking attitude to IT.

The Role

- Support Operational IT Systems- Data, databases, interfaces, applications
- Investigate & fix operational incidents
- Maintain operational system documentation
- Provides user education
- Participate in Service Readiness/ Acceptance activities for new projects transitions into operational service- Service Operational Readiness Testing/ support model & Knowledge transfer

Main Responsibilities

Support Operational IT system

- Provide 2nd line support service to company IT helpdesk for company data systems
- Actions support requests to provide ad hoc data extracts, file transfer & analysis of operational data
- Liaises with 3rd party supplier support teams to resolve system issues

Investigate & fix operational incidents

- Investigates & addresses operational incidents regarding data, databases, interfaces & applications
- Carries out QC and testing tasks
- Provides root cause information for all validates incidents

Maintains Operational Service and Stability

- Proactively seeks to ensure production system stability is maintained in line with Service Level agreements
- Carries out standard maintenance tasks and performance checks on developed systems to ensure service levels are met
- Ensures adherence to Company Change Management procedures
- Maintains operational documentation to ensure there is a knowledge base support operational systems/application estate

User Education

- Supports the user communities to effectively use operational applications & data
- Provides Knowledge Transfer regarding issue resolution or avoidance to end users

Experience Required

- SQL/ Relational databases (T-SQL, PLSQL, MYSQL)
- SSRS or Crystal Reports
- Excellent communication skills


- Oracle 9g and above

If this role looks of interest and you have some of the relevant experience please dont hesitate to drop your CV across to me.