IT Support Technician - 1st Line

Coburg Banks IT
£18000 - £22000 per annum + Excellent Benefits
20 Apr 2017
20 May 2017
Contract Type
Full Time
Job Title: IT Support Technician - 1st Line

Salary: £18,000 - £22,000

Location: Loughborough

This is an excellent opportunity to join an established IT Services & Solutions company. You will have the specific responsibility for providing 1st line IT support as well as resolving issues related to printers, photocopiers and phones.

The Role

As an experienced 1st Support Analyst you will provide a high level of professional customer service and advice, services and support to all staff; both office based and remote. As an ambitious, bright and dynamic support technician, you will have demonstrable experience in a similar role. You will ensure all staff have reliable network access to applications and network resources. You will provide high quality 1st line support and escalate any relevant issues to the IT Systems Administrator. You will also keep asset management information up to date (Phone/Servers/Mobile Devices).

You will have a broad range of technical skills with particular strengths in; IT Security; Windows 10 Operating System; Office 365; Backup Systems; HP Servers; HP Laptops; HP Printer Hardware.

Although not essential, any experience of the following technologies is desirable; VPN Access and Remote Working/Access; Active Directory; SharePoint 2010; Microsoft SCCM 2012; Cisco Switches and Routers

Key Experience Required

As an experienced 1st Line Support Technician you will have the following experience;
  • At least 12 months' experience of working in a similar/ 1st Line Support role.
  • Strong support skills with the Microsoft Office product range as well as HP Hardware.
  • Prior commercial experience of working in a fast paced, reactive environment.
  • Experience in providing first class levels of Customer Service.
  • Experience of dealing with remote users

It is essential that you hold a Full UK Driving Licence - Travel to other sites will be required occasionally.

Coburg Banks IT specialise in recruiting in a variety of areas including: Development, IT Support, Programme and Project Management, Business Analysts and Testing as well as mid to senior level IT appointments. We would welcome the opportunity of helping you in your career, so please send a copy of your CV to us