Junior Account Manager

Recruiter
The Staffing Hub
Location
Wallingford
Salary
From £9.50 to £12 per hour
Posted
20 Apr 2017
Closes
20 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Job title: Junior Account Manager
Contract type: Permanent / Full time.Pay: £9.50 - £12 per hour
Other benefits: Company pension scheme, 28 days paid annual holidays (including bank holidays), free car parking space.
Key responsibilities:
  • Be the face of the category to both internal and external customers. 
  • Interact with sellers via email, call and chat.
  • Deliver brand promise to sellers by managing and delivering on key customer metrics and SLAs.
  • Analyse and continually improve internal processes.
  • Maintain, generate and publish (where needed) key reports on a daily, weekly and monthly basis.
  • Resolve specific customer escalations where needed and be able to interact with relevant stake holders or/and departments or partners.
  • Manage and deliver desired quality standards.
  • Communicate regularly with sellers and work proactively towards business development. 
  • Manage customer feedback on social media and review platforms.
  • Be abreast of competitor activity. 
  • Attend and contribute to various critical operational meetings where necessary. 
Required skills and experience
  • Analytical thinker.
  • Problem solver.
  • Excellent communication skills: written, verbal and spoken.
  • Quality focused and organised.
  • Good negotiator, courteous and amenable. 
  • Team player.
  • Process oriented. 
  • Previous experience in similar roles and working in an e-commerce environment will be an added advantage but not essential.
  • Advanced user of excel. Should be able to extract, manipulate and present data to senior management. 
Other details:Wallingford, Oxfordshire.Monday to Friday, 9am – 5pm.