Membership Manager

£27000 - £35000 per annum
20 Apr 2017
18 May 2017
Recruitment Genius Ltd
Public Sector
Job Level
Contract Type
Full Time
At this leading digital inclusion charity, they make great things happen with digital technology. That means they help people by focusing on digital inclusion, community learning and tackling social challenges through digital solutions. They are a charity with a vision of a world where everyone benefits from digital technology.

They are now seeking a Membership Manager who has excellent communications skills (including e-marketing & social media) and a solid understanding of membership schemes. You will help them develop their customer journey and drive up response rates to maintain member growth.

You will:
- be accountable for creating and maintaining an exemplary Network offer that is constantly evolving
- be an ambassador for the Online Centres Network, fighting their cause, raising awareness and sharing their successes
- be the the expert on the Network across the organisation, advising colleagues in other teams
- constantly strive to find ways to strengthen the Online Centres Network
- proactively work across a number of teams and report into the Head of Network
- be responsible for developing a Network Training Plan, a Network Communications Plan and you will be responsible for the delivery of the Membership strategy
- have a successful track record in managing a diverse Network
- promote a range of products and services that this charity provides
- be a skilled analyst and will want to use the intelligence that the data provides to tailor their offer and strengthen the impact that the Network has
- be quick to identify problems and resolve issues and improve the way they work
- have excellent people management skills

A strong administrator, with a proven track record in delivering you will be able to demonstrate the following:

- Excellent communications, influencing and negotiations skills
- Strong marketing and copywriting skills including
- Experience of managing a team and empowering staff to perform at their best
- Advanced experience of using spreadsheets to analyse data to make decisions
- Proven problem solver, with evidence of providing simple, practical solutions to complex problems.
- Experience of contributing to the wider corporate needs of an organisation
- Proactive and flexible to taking on new areas of work and doing whatever is needed to get the job done.
- Ability to think innovatively and to turn that thinking into realistic plans and workflows
- Ability to manage flexible teams of staff to achieve challenging delivery objectives
- Ability to devise and control realistic budgets
- Experience of delivering email marketing programmes, and running social media campaigns

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