Software Support Analyst

Location
Exeter
Salary
£20000 - £22000 per annum
Posted
19 Apr 2017
Closes
17 May 2017
Ref
00067560
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Located on the outskirts of Exeter right in the heart of Devon, this company is a fast growing and highly successful proprietary software business. Established in 2003 they provide IT SaaS solutions primarily to Motor Retailers and Manufactures in the UK, Europe and Global markets and are currently looking for a Software Support Analyst to join their expanding team.

In a team environment the role as Software Support Analyst will involve the provision of Telephone & Remote Support to customers on a suite software applications; advising on product functionality, recording/ analysing/ resolving faults and liaising with internal stakeholders to facilitate prompt resolutions. Comprehensive training will be provided.

Required Skills:

- Experience of working in a commercial Helpdesk or Support role is essential
- Excellent customer service and communication skills
- Excellent analytical, diagnostic and problem solving skills
- Strong knowledge of Microsoft based operating systems, desktop and server

Desirable Skills:

- Microsoft SQL server (training will be given)
- IIS
- Knowledge of networking, VPN's and terminal services
- Some HTML skills would be advantageous but not essential

This is a great opportunity to join an exciting, growing company who have a great suite of ever evolving software applications.

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