Head of IT

19 Apr 2017
17 May 2017
Recruitment Genius Ltd
Contract Type
Full Time
This is an opportunity to join an independently-funded charitable arts and conference venue presenting a diverse range of music, spoken word and art.

They are looking for an experienced ICT Manager with excellent communication and people management skills to be responsible for the secure and effective operation of all their applications and systems. The role is responsible for planning, developing and implementing ongoing ICT strategies to ensure that the highest level of service is delivered at all times, and that every aspect of ICT service is considered in line with their overall objectives. As a Head of Department the role contributes to the strategic direction, business plans, financial accountability, management and care of staff and the operational effectiveness of the company.

This is a fantastic opportunity to become an integral part of the internal ICT team. The position will give the successful candidate a great platform to be involved with future strategy and work on a variety of exciting projects across this world-class venue.

Key Duties:
- Management the support environment, ensuring that issues are dealt with in a timely fashion.
- Development and control of the ICT annual budget
- Management of Green and Fortune's (in house catering company) audio-visual equipment.
- Provision of ICT support to events clients during conferences and events
- Development and maintenance of all in-house systems, including improvements to venue IT operations
- Management of their Wi-Fi network
- Management of secure network access for a wide range of remote users
- Implementation and management of network security and backup processes
- Scheduling upgrades, testing and modifying systems to ensure that they operate reliably.
- Support for all in-house and SaaS applications.
- Keeping up to date with new technology.
- Designing maintenance procedures and processes
- Working with the Head of Technical and Technical & ICT Director to ensure development and future proofing of their infrastructure
- Management of ICT Technician
- Development of the group and company level ICT disaster recovery plans
- Ensuring that the department complies with all relevant statutory and regulatory Health and Safety requirements

- Suitable industry experience
- Good understanding of computing systems (Microsoft and Apple)
- Relevant ICT Qualifications. (Cisco, Microsoft, CompTIA)
- Flexible approach
- Experience of setting and managing budgets
- Microsoft Exchange, SQL Server, Windows Server & Hyper-V
- Proven 3rd party supplier management experience
- Knowledge of layer 2 networking
- Excellent communication skills, including the ability to speak clearly about technical issues to non-technical staff
- Ability to manage multiple priorities, work to deadlines and respond well to pressure
- VoIP experience
- Excellent people management skills and proven experience of managing staff and external contractors

Knowledge of Tessitura, Artifax
Previous working experience of working in the arts

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