Data Analyst - Call Centre Decision Support

Recruiter
RightClick Recruitment
Location
Kents Hill
Salary
35000.0000
Posted
19 Apr 2017
Closes
19 May 2017
Contract Type
Permanent
Hours
Full Time

Data Analyst - Call Centre Decision Support

£36,000 - £38,000

Milton Keynes

We are looking for an experienced Data Analyst with advanced VBA and Excel skills to manage, manipulate and interpret large, complex data sets and provide insightful and actionable recommendations to management that directly impact their decision making.

Our client is a household name with a first class reputation for the provision of products and services to a very large and diverse customer base across the UK and internationally.

This role sits within their call centre operations and is part of a high performing data analytics and management information team. As a Data Analyst you will be required to work collaboratively with other Analysts and inter and intra departmental colleagues in order to add real value to the decision making process at operational and strategic levels.

To succeed in this role you will have gained experience in a data heavy environment where you have been required to provide clarity and insight through your management, manipulation and interpretation of large data sets. Whilst call centre experience would be advantageous, the industry in which you have gained your experience is less important than your approach. It is essential that you are an interactive, team orientated analyst with the communication skills to interact and influence at a senior level and you will be highly collaborative in your approach. It goes without saying that you will have the technical dexterity within Access / Excel / VBA to make the numbers talk and that you will have the commercial acumen to make sense of what those numbers are saying so that you continuously are adding value across the operation.

To find out more about this role please apply online and we will be in contact with all applicants to update you on the status of your application. For the purposes of this advertisement RightClick is providing the services of a recruitment consultancy.

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