Retail Operations Manager

Gradion Services Ltd
19 Apr 2017
19 May 2017
Contract Type
Full Time

Retail Operations Manager

Tourist Visitor Centre

Based: Oswestry (SY11)

to £30,000pa

About the company

Our client is a tourism destination, which encompasses a dynamic artisan, retail, food and beverage space and visitor centre. They love to welcome guests and visitors to their quirky indoor showroom and museum which is simply packed with all manner of interesting and unusual items (mainly architectural ironmongery) for every aspect of home renovation and refurbishment.

The company is multifaceted, with different teams managing different aspects to ensure the highest standards and quality is maintained at all times.

Main responsibilities

  • To support the Directors in building and managing a multifaceted site and retail space including leading and managing an efficient sales team
  • Participate in management and recruitment to ensure they have a team of people who demonstrate the businesses vision and values
  • Support the General Managers in managing all aspects of site operations (including food & beverage), addressing and maintaining standards
  • Support the General Manager to drive and monitor customer satisfaction, transactions and throughput, maximizing the opportunities that occur at all stages of the daily running of the retail space, functions and during events.
  • To keep abreast of new market innovation and the strengths and weaknesses within the sector
  • To review business performance and ensure the delivery of key financial and operational targets

Required Experience / Skills:

  • Current and relevant experience within a similar role (including Food & Beverage management experience)

Extensive Retail Operational knowledge (essential)

  • Experience of working with customers
  • High degree of IT proficiency
  • Excellent written and verbal communication skills
  • Ability to lead others
  • Engaging, enthusiastic and motivated
  • Able to influence and operate at all levels
  • Ability to support and drive change with effective project management skills

To find out more or to apply, please forward your CV quoting

Ref: Grad 1104 or contact us