Customer Retentions Advisor

Virgin Media
£15,200 basic with £3,900 commission + amazing benefits
18 Apr 2017
18 May 2017
Contract Type
Full Time
Customer Retentions Advisor - Call Centre - Sheffield

£15,200 basic with £3,900 commission + amazing benefits

Hours - 37.5 hours per week. We have 2 shift patterns available. The first will be working on a 16 week rotational shift pattern including some weekends; the earliest start will be 8am and latest finish will be 10.15pm. The second shift pattern is a 4 week rotational permanent late shift from 14.15 to 22.15.

Our centre is open Monday - Sunday 8am - 10.15pm

Start Dates - 3rd April 2017, 10th April 2017, 18th April 2017 & 26th April 2017

Virgin Media have some exciting Full Time Customer Retention Advisor opportunities available in our amazing contact centre in Teesside. Our customers expect to be dazzled. Whether it's TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we're 110% focused on making their lives easier, richer and a little bit more fun.

It's doing things different. It's changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. So if you join us as a Customer Retentions Advisor, get ready for something new.

We love our customers and we hate to see them go. So when customers call to break up with us, you'll see if you can make things right. It's all about listening. If you can turn a negative situation into a positive experience, you'll help them decide to stay. You'll make them happier by telling them about other great Virgin products and services they could be enjoying - beating your own targets and helping the team beat theirs at the same time.

You'll already have a taste for giving great customer service and you'll understand what's needed to make them happy - and coming back for more amazing service. You'll need some basic computer skills too. But what's vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers. In return we'll give you coaching, training and one-to one development.

Here are a few of the benefits you can expect in return!

    25 days' holiday each year, rising to 28 (pro rota)Your birthday off, every year!Personal company funded medical planPerformance related bonus opportunitiesContributory pension schemeShare plansLife Assurance, Personal Accident Insurance and Income ProtectionEmployee Assistance ProgrammTeam Rates - offers, deals and perks on mobile, broadband, TV and home phone services Tribe - get money off loads of products, services and experiences from Virgin Group companies
This is all about upping value for your customers and our business. So we'll make sure you get a big share of the rewards too. That means bonus opportunity, spot prizes and even holidays in tropical destinations for our top performers. Your desk is ready for action; all that's missing is you!

Ready to TURN IT ON?