Application Support Analyst - Northampton

Erin Associates
£28000 - £30000 per annum + Benefits
18 Apr 2017
18 May 2017
Contract Type
Full Time
Application Support / Software Support Analyst - (SQL, .Net)

Salary - 25k-30k plus excellent benefits

Location - Northamptonshire, Northampton

This leading organisation based in Northampton with good links to Kettering, Wellingborough, Northampton and Bedford are looking to add a 2nd line Application Support Analyst to their technical services team.

This Software support role offers a superb opportunity to gain extensive knowledge of their market leading application. As an Application Support Analyst you will have previous experience supporting web based applications and experience writing SQL queries with some .Net (C#/ for debugging.

The successful candidate will understand the importance of excellent customer service and have the Interpersonal skills necessary to effectively communicate with a variety of individuals at all technical levels.

Your role requires some knowledge of ITIL, adhering to the change framework standards, maintaining those standards across the company and ensuring they are delivered on time.

Key responsibilities:
*Handling and resolving a high proportion of escalated service desk calls
*C#/ ( sufficient for basic bug fixes before escalation to dev team)
*Software Updates
*SSL certs
*Server config
*Writing SQL scripts
*Reviewing code for bugs and expected functionality
*Querying/Amending DB's
*SSRS creation/amendments
*Installation and implementation of New Clients though structured Project Management
*Responding to escalated tickets by the end of each working day with an update
*Recognising repetitive issues and trends and raising awareness

Ideally you will have 2 years commercial experience working within a Software support / Application support role where you will be a motivated, self-starter with excellent organisational and communication skills. You will have hands on experience or an understanding of Application/Software as well as demonstrable experience of planning, time management and organisational techniques.

This company can offer excellent training and always consider internal applicants for new vacancies so there are good opportunities to progress within the company. Along with a good benefits package and organising social events they have an excellent working environment, which is friendly and relaxed.

Click Apply or send your CV direct to find out more about this exciting opportunity!

Keywords; Application support, SQL, .Net, C#,, Software Support, Technical Support analyst

Northampton, Northamptonshire, Wellingborough, Kettering, Bedford

Send your CV to Sian now - jobs or call 0161 438 1178 Or connect / like to see more roles like this at: follow us on twitter @erinassociates for similar roles

Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.