DC Pensions Process Trainer
Are you a DC Pensions Administrator? Do you want to take that experience and move your career in a different direction? Are you interested in training people? This role requires you to become an expert in all areas of DC administration, the customer journey and the processes involved and then act as technical support for the team and the trainer for that area. A chance to change direction within an employer that is first class when it comes to career progression.
The Company: This is a leading Financial Services employer that has enjoyed consistent growth within several areas of the business. They employ well over 5,000 people worldwide and the DC area as a whole is experiencing growth with numerous new openings available at present.
The Role: The role of the team is to ensure that the DC operations teams follow procedures and legal requirements so that consistent and good customer outcomes are achieved for members and clients of the company’s DC business. You will be the process owner for one of the processing teams, acquiring a detailed knowledge of the customer journeys, the documentation that supports them and for maintaining and updating the procedures.
You will liaise with the Operations Technical team to ascertain answers for any queries you are unable to answer. You will then be responsible for training out the responses received to the team. It is expected that, gradually, this role will deliver a reduction in queries from the team and an improvement in their technical knowledge. You should be able to identify risks and issues, with the procedures and training gaps within the team and work closely with other Operational Technical, Training and Quality functions so they can be effectively managed, mitigated or escalated. Part of the role will include working closely with team managers to provide management reports regarding the progress, status and tracking of individual technical development within the teams, and managing competency matrices.
Any changes to regulations will be explained by either the Product or Operations Technical teams. You will then consider the changes relevant to your process, including its customer documentation and supporting check-lists, and make recommendations to update them. Additionally, you will be responsible for training all new hires and any changes that are made to the procedures, check-lists or member documentation.
Skills / Experience Required: Good knowledge of DC Pensions Administration is critical and you should already be a subject matter expert in one of the following: Transfers, Retirements, Renewals, New Joiners, Leavers, Transactions, Record Maintenance or Investments and Payroll contributions. Naturally you should be an excellent communicator, any previous training experience would be an advantage, but not essential. Accuracy, attention to detail, strong analytical skill, a self-starter and a passion for learning are all traits our client will be looking for.
Additional Information: The salary is £32,000 - £35,000, bonus adds c.£5,000 and the company contributes c.£4,350 into your pension. There are a host of additional benefits including free car parking.
The DC Process Trainer position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include pensions, sales support, employee benefits/group risk, compliance, flexible benefits, paraplanners, underwriting, customer services and IT related roles. We predominately focus on London and the Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.