IT Support Technician

Recruiter
Lime People Search & Select Ltd
Location
Wigan
Salary
£18000 - £22000 per annum
Posted
18 Apr 2017
Closes
18 May 2017
Contract Type
Permanent
Hours
Full Time
The CLARICO group have offices throughout the UK and Europe with niche brands delivering recruitment services to the Industrial, Logistics, Construction, IT, Power & Rail, Financial services and engineering. It's our aim is to provide a progressive approach to the recruitment that rewards our clients, candidates and colleagues equally. Through constant innovation and investment in our people our aim is to provide a service which is unrivalled in our industry.



We are currently recruiting for a IT Technician.



ROLES & RESPONSIBILITIES

* Hardware and software support for 35 staff via telephone, email and remote access.
* Liaising with the external IT Support providers for any 3rd party software related issues.
* Building Windows 7/8/10 Desktops/Laptops and Tablets to agreed specification.
* Liaise with third party companies regarding hardware faults, return hardware when necessary and evaluate that the faults are fixed.
* Setting up and support of Android/Windows/Apple phones and Tablets (Windows 8.1).
* Creating and maintaining email address and distribution groups via Microsoft Office 365
* Inducting new starters in the use of the IT and Phone Systems
* Provide user level training on applications, for example Microsoft Office, Microsoft Sharepoint and the companies CRM.
* Manage network and security management.
* Manage systems development for the companies CRM.
* Manage and maintain the CRM system (Bond Adapt) and liaise with external software support provider.
* Manage and maintain the companies cloud filing system (QSYNC)
* Maintain inventory of hardware and software including licensing.
* Maintenance and ongoing development of the Clarico Groups websites.
* Redevelopment and maintenance of the company's intranet (sharepoint).
* Maintaining the telephone system.
* Escalating any problems to the Managing Director as appropriate.
* Other duties as assigned.

PERSON SPECIFICATION

Essential Skills and Experience:

* Experience with Microsoft Office 2010, Windows 7, Windows 8.1 and mobile in a domain environment.
* Experience with Active Directory and Windows Server 2008.
* Experience and/or knowledge of various networking systems concepts including email, firewall, client servers, network security, network protocols, etc.
* Previous experience with computer maintenance.
* Must show aptitude and desire to learn new skills.
* Good troubleshooting skills using logic and common sense.
* Ability and confidence to work on own initiative and as part of a team.
* Ability to meet deadlines and adjust to changing priorities.
* Recent relevant experience in a similar technical role and/or IT related qualification.

Desirable Skills and Experience

* Working knowledge of Microsoft products including Exchange, SQL 2012 Server, Dynamics CRM 2011/2013.
* Experience and/or knowledge of Sharepoint.
* Experience and/or knowledge of domain management and DNS configuration.
* Experience and/or knowledge of PHP, HTML, CSS and Wordpress.

What's in it for you?

* Up to 22k basic salary
* Car allowance
* Laptop, PC and smart phone
* Training and development
* Annual salary increases and continuous career progression
* Flexible working hours
* 20 days' holiday a year, plus bank holidays and extra holidays at Christmas