Customer Service Advisor

£16000 - £17000 per annum
18 Apr 2017
16 May 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Job Level
Contract Type
Full Time
Are you looking to work in a fun, fast paced environment where no two days are the same?

Are you a motivated and enthusiastic individual who thrives on delivering excellent customer service.

if you are looking to work for a company that values its employees and has a great working environment, then this is your opportunity!

They are looking for a confident and friendly Customer Service Advisor.

The ideal candidate will be able to acquire thorough knowledge of the company's products and pass that knowledge onto customers along with a great deal of enthusiasm.

About the role of Customer Service Advisor

- You will be required to manage a database of current customers.
- Answering and directing incoming calls and emails.
- Offering product advice to clients (full training given).
- Process orders.
- Required to assist with marketing campaigns.
- You will be working towards the company guidelines and KPI`s and targets.

Roles to include:
- Answering and directing incoming calls and emails
- Offering product advice to clients (full training given)
- Adding new orders onto our internal system
- Preparing quotes
- Various ad-hoc duties
- 42.5 hours per week (Monday to Friday, 8.45-5.15)

Preferable skills for this role:
- Proactive and driven to achieve results
- Experience with customer interaction would be beneficial
- Must be a team player
- Proficient telephone manner
- Keen to work as part of a small team with direct coaching and support.

You must be self-motivated and able to work under pressure on your own and also in a team environment. Any experience in print would be advantageous, although not at all essential, as full training will be given.

Working out of lovely offices about 10 miles north of York - realistically access to a car would be ideal, although there is an hourly bus service from York to Stillington.

If this sounds like an exciting role and a team that you would like to be a part of then please do get in touch. They would love to hear from you so apply today.

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