Collections Officer
- Recruiter
- Recruitment Genius
- Location
-
Birmingham
BirminghamWest Midlands
- Salary
- £15379 - £19000 per annum
- Posted
- 18 Apr 2017
- Closes
- 16 May 2017
- Ref
- 00067448
- Contact
- Recruitment Genius Ltd
- Sector
- Banking, Finance & Insurance
- Function
- Customer Service
- Job Level
- Experienced (non manager)
- Contract Type
- Permanent
- Hours
- Full Time

They are recruiting for an ambitious and target driven collections officer who has a professional approach and excellent communication skills both verbal and written, you will need to demonstrate attention to detail and concentrate on a high volume caseload and be required to resolve contentious issues and negotiate debt settlements at all levels.
You will be working as part of a team using a range of communication methods to ensure that KPi targets are met, this is a good opportunity for an individual seeking a role in a company which offers development and progression. The engagement is subject to a satisfactory Credit Reference Search.
Previous experience within a collections negotiator/collections environment is advantageous but not essential - full training will be provided.
Typical Duties will include:
- Inbound/outbound calls contacting customers in arrears.
- Conducting casework and arranging payment plans with customers.
- Working with internal departments to co-ordinate debt recovery.
- Using in-house systems and processes accurately and effectively.
- Ensure all contact is in accordance with their policies and regulatory requirements
- This is a target driven role where you will be required to work both independently and within a team
This role will suit an individual who:
- Highly organised and Customer-focused
- Driven & self motivated
- Is computer literate
- Has a diplomatic but firm telephone manner
- Able to work accurately while under pressure
- Is honest and trustworthy and can exceed customer service standards
- Has strong organisational, written, and verbal communication skills
- Is able to work on successfully on their own initiative and within a team
Hours of work: Monday to Saturday (35 hours).
Pension: Company Pension Scheme
Holidays: 33 days per annum including statutory holidays
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