Life and Pensions Operations MI Analyst

Reed Insurance
17 Apr 2017
17 May 2017
Contract Type
Full Time
My client a leading Financial Servcies Pensions and Life Company is actively looking to recruit a skilled Senior Life and Pensions operations Analyst to join their business in a 12 month FTC role.   The main purpose will be to oversee all aspects and operational oversight fo the relationships between the Company's outsourced partners and pension contracts with Clients.  It will involve regular engagement and attendance at governance meetings and the successful candidate must be able to compile regular MI and Trend reports to the Manageement team - plan and conduct reviews to ensure standards are met and support the internal Audit and Compliance Team in their monitoring reviews and work closely with provfiders and suppliers to improve processes and procedures within the Business.  This is a FTC for 12 months and would suit someone with Strong Life and Pensions LIfe and ability to work within MI Reporting and manage relationships between the Company's outsourced pensions providers.  The company look after their staff and reward talent. 

The key areas of the role are as follows:-

• Attend committee meetings as required by the governance framework ensuring they are fit for purpose; be a leader in committees and engagements with suppliers and colleagues; demonstrate a positive, professional and collaborative relationship. Make locum arrangements where necessary.
• Ensure SLAs are reported accurately and on time; committee meeting minutes are concise, clear and representative of discussions held; actions arising are completed within agreed timescales; customer outcomes and conduct risk are considered throughout, and early warning is given of emerging risks or service failure.
• Actively challenge (where appropriate) and/or escalate via committee in line with the 2-month rule using ‘For information’ or ‘For Action’ where appropriate; demonstrate issues do not ‘drift’; manage the account to facilitate delivery.
• Demonstrate leadership in committees and engagements with outsourcers and colleagues; make Outsourcers responsible for contractual obligations including continuous improvement and ‘change’.
• Ensure controls and procedures are in place to report, record, manage, and conclude all Internal Audit and Compliance actions / recommendations where they apply

Demonstrate support to Compliance and Internal Audit in accordance with the plan; ensure actions are managed to closure in the agreed timeframes, or are escalated at the appropriate time; update and maintain the Consolidated Monitoring Activity (CMA) as and when actions are updated based on assigned Outsourcer.

• Regularly monitor the progress and resolution of all regulatory breaches, to be closed within 6 months of notification: ensure rule breaches are identified, categorised and assessed within strict, agreed timeframe; breach forms are clear, specific, measurable and accurate; breaches are managed to closure in the agreed timeframes, or are escalated at the appropriate time.
• Evidencing (sampling/monitoring) planned and performed to schedule; ensure this is managed balancing other BAU activity; Terms of Reference are agreed and issued with sufficient notice to Outsourcers and in line with the schedule; where recommendations / control failures are identified, issue clear, concise and timely reporting based on team standards; ensure all evidencing recommendations are material, clear and agreed by the outsourcers in advance of the final report; ensure evidence required to complete recommendations are understood and agreed in advance; ensure recommendations are monitored to timely completion including required evidence and reported appropriately.
• Team activities are shared and performed according to the procedures and appropriate timescales as per the rota (where appropriate). Where clashes arise ensure that cover/locum arrangements in place to manage BAU activities.
• Analyse and assess Management Information provided by each outsource provider with a view to establishing whether MI provides the necessary controls and assurances, adequately alerting the Company to potential risk or failure, but particularly that it is timely; fit for purpose; accurate; appropriate; distributed to the right audience at the right level; ensure monthly MI is produced on time; to a high standard and incorporating all reporting to the satisfaction of the Stakeholder-groups.
• KRIs triggered during MI compilation are actioned and/or escalated via the documented procedure and appropriate escalation updates documented following Committee Meetings

To be considered you must be able to demonstrate the following:-

- Proven expsure in cultivating relationships within Life and Pensions, establishing credibility in order to influence others 
- Has achieved CF1, CF2 and CF3
- Strong background and knowledge within Life and Pensions