Service Advisor

Recruiter
Bristol Street Motors
Location
Hartlepool
Salary
18600.0000
Posted
17 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Service Advisor

Ford Hartlepool

£18,600 basic salary and £22,000 OTE depending on skills and experience

  • Vertu Reward Scheme
  • Share Incentive Scheme
  • Child Care Vouchers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Pension

As one of the largest Motor Retailer in the UK Vertu Motors` continued success is based on strong performance, growth and leadership. Our Mission Statement "To deliver an outstanding customer motoring experience through honesty and trust" is central to any role in our business, ensuring our customers receive the right experience for them.

At Ford Hartlepool we believe in treating every customer to the best experience possible, therefore we employ staff and technicians who are highly trained and knowledgeable. Due to the successful growth of our business we are looking for a Service Advisor to join the team.

The Service Advisor role is one of the most exciting and important roles in our dealerships. Like us, you know that customer service isn't just about providing a service - it`s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. Therefore, we are looking for an individual with excellent time management, organisational and inter-personal skills to join our team at Ford Hartlepool. The Service Advisor is responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer the following day to ensure they are happy with the work carried out. Ideally you will have experience working within a motor retail environment.

If you have a proven Customer Service background, excellent Communication Skills and IT/PC skills we want to hear from you!

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan, Vertu rewards and pension scheme. If you are interested in joining the most progressive team in the industry please apply now.