Customer Care Property Manager - £ 32,000 - £ 35,000 Birmingham

Recruiter
Hollyfield Personnel
Location
Birmingham
Salary
32000.0000
Posted
17 Apr 2017
Closes
16 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our prestigious client based in Birmingham City Centre are looking to recruit a Customer Care Property Manager to join the Customer Service Division. This role is based on growth within the company and you will be working within a long established, fast paced and successful office.

You will be managing a small team of customer co-ordinators and be a hands on and dynamic manager.

Duties to include but are not limited to:

  • Managing the team client contact process
  • Manage the Customer Care Process
  • Lead the communication with the mortgage panel monitoring and ensuring performance and delivery
  • Managing the process of surveyors, ensuring H&S are maintained
  • Maintain client incentive schemes
  • Training staff internally on the business needs using performance key indicators
  • Oversee the implementation and co-ordination of the furniture tender process
  • Providing support to the Customer Service Coordinator
  • Working closely and Building relationships with the Aftersales co-ordinator

Key Skills:

  • Experience of working within a similar role
  • Excellent working knowledge of CRM systems and Excel
  • Property experience


Working hours:

Mon - Fri - 8.30am - 5.00/ 9.00 - 5.30 pm (30 mins lunch)

Salary:

£32,000 - £35,000

Benefits:

25 days holiday plus bank holidays

Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.