Infrastructure Engineer

Sopra Steria
17 Apr 2017
16 May 2017
Contract Type
Full Time

Role - Infrastructure Engineer

Salary - £25-30k (Plus Benefits)

Location - Manchester

Company Overview

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added-value and innovation, Sopra Steria enables its clients to make the best use of information technology.

Role Overview Based at one of our client offices in Manchester, as an infrastructure engineer you will be working as part of a dedicated team providing proactive systems support, system and service installation. We are looking for an individual with a strong IT support background who is looking to take their next step. The role requires an excellent team worker, who is proven to be flexible, organized and is self-motivated.


  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)

  • Perform network maintenance and system upgrades including upgrades, patches, hot fixes and security configurations.

  • Monitor performance and ensure system availability and reliability, escalating any issues where required.

  • Carry out project tasks to ensure the viability of the project

  • Provide 2nd line support and troubleshooting to resolve issues within agreed SLAs.

  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

  • Liaise with vendors and other IT personnel for problem resolution.

  • Provide on call support on a 1 in 4 rota for a 24/7 network operation.

Essential Skills Experience and Knowledge

  • Minimum 2 years’ IT Support experience.

  • Good basic knowledge of networking, routing and switching.

  • Infrastructure skills covering administration, fault finding/diagnosis and fix.

  • Documentation Skills, with the ability to produce documents for use by an end User, as well as operational procedure documentation for use by peer engineers.

Generic essential individual attributes:

  • Able to prioritise under pressure and work to deadlines

  • Excellent Decision making, judgement, planning and organisation skills

  • Ability to work well within team, supporting other team members where necessary

  • Willingness to learn new technologies, gain qualifications and accreditation's

  • Shows initiative at every level

Desirable Skills & Qualities

  • Experience working with firewalls, Netscaler, VPN, Websense, Cisco, MPLS

  • Knowledge of cloud technologies & implementations

  • Awareness of ITIL processes

With 35,000 professionals in over 20 countries (of which over 5000 are based in the UK) and pro forma revenue of €3.1 billion in 2013, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We’re offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect.