Application Support Analyst

Purely Recruitment Solutions
17 Apr 2017
16 May 2017
Contract Type
Full Time

Job Role: Application Support Analyst (Senior Coordinator Level)

Group: IT Team

Employment Status: Permanent

The Role

This is an ideal opportunity for an experienced Support Analyst, or a keen graduate, to join an IT team working within an interesting and challenging environment.

The purpose of this role is to provide technical assistance and application support, relating to incidents, requests and queries raised via the IT Service Desk by users of the organisations ERP system. You will be encouraged to develop an in-depth working knowledge of our ERP system (Microsoft Dynamics NAV) and SQL and become a matter expert for the IT department when corresponding with the business users.

Main Responsibilities include but are not limited to:

Navision ERP support role to include:

  • Management and delivery of support requests
  • Change management to include some basic development in Navision
  • System monitoring of automation processes
  • EDI onboarding support
  • End user support
  • Basic SQL administration and reporting

Other responsibilities include but are not limited to:

  • Helpdesk support
  • Daily IT systems activities (Systems health checks etc.)

Person Specification: Skills & Experience required

Must have:

  • Understanding of programming and change management
  • Basic SQL Administration experience
  • General knowledge of corporate ERP software
  • Excellent problem solving and communication skills
  • Extensive knowledge of Microsoft Excel
  • Experience in a prior end user based support role
  • Full and clean driving licence for manual transmission vehicles


  • General knowledge of EDI (Edifact/Ansi X12) would be advantageous
  • Understanding of Microsoft Server Roles and Management.


  • Initiative
  • Analytical Thinking
  • Flexibility
  • Customer Service Orientation
  • Organisational Commitment

Benefits (Permanent Status)

  • Salary: From £26,500 pa depending on experience and with the potential for further progression for exceptional candidates, plus benefits as outlined below:
  • 37 hours per week with additional flexibility according to business requirements
  • Contribution Pension Scheme (with generous contribution) including life insurance cover
  • 25 days annual holiday (plus statutory bank holidays)
  • Potential to accrue additional holiday when circumstances permit
  • Child care voucher scheme
  • New Car Lease Scheme with preferential terms (after successful completion of probation period)
  • Private Medical Insurance for associate and immediate family (after successful completion of probation period)
  • Premium membership to National Health & Fitness Club (after successful completion of probation period)
  • Opportunity to purchase products at attractively discounted prices

Personal development

Future potential progression opportunities and/or cross functional development based on demonstrable performance.