Support Desk Technician
Support Desk Technician, Newcastle-upon-Tyne
Our client is expanding its world wide service portfolio and has an immediate vacancy for a Support Desk Technician to be based in their North East office.
The main purpose of this role if to be the first point of contact between our clients end-users and support functions.
- Responding to all customer requests for technical help
- Troubleshooting and resolving technical issues
- Ensuring all incidents are progressed to the end of cycle and satisfactory resolution including prioritising of tasks to ensure that service level agreement targets are met
- Performing first level fixes such as restarting services, issuing fix information for known problems, rebooting unresponsive services etc
- Allocating incidents to high-level support
- Monitoring network availability and uptime, and co-ordinating action where required
The successful applicant will have:
- Worked in a service desk environment before with a track record of delivering high level customer service
- Have a keen interest in IT and keep abreast of the latest trends in technology
Applicants with the following knowledge and experience will be at an advantage:
- Cisco knowledge/CCNA/General Networking
- Remote Support (Remote desktop/team viewer)
- Firewall/Router knowledge
- Windows (all versions!)
Please note that our client operates a helpdesk 24/7, so applicants must be able and willing to work shifts which will include weekends on occasion.
Salary to £24,000
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