Welfare Benefits Advisor

17 Apr 2017
16 May 2017
Public Sector
Contract Type
Full Time

Welfare Benefits Advisor


£29,596 plus ECU £1670 per annum

Our client is an innovative leading provider and developer of affordable housing and related services in Bedfordshire, Northamptonshire and Buckinghamshire, managing around 11,000 properties.

They are currently looking for a self motivated individual to join their team as a Welfare Benefits Advisor. This post provides welfare benefits advice to tenants across the group with the aim of maximising income and reducing rent arrears. The role is based at Ampthill but you will also be required to work from an office in Towcester to meet business demands. They usually conduct advice sessions with tenants in their own homes.

Managing an often heavy caseload of referrals, you will be an expert on welfare and disability benefits including recent changes to legislation. You will be available to assist customers in preparing for benefit reviews, carrying out calculations, making claims and negotiating with other parties. You will also be expected to attend appeal and review panels as required.

The successful candidate will already have in-depth knowledge of welfare benefits including the ability to understand and interpret legislation and case law. You will have a genuine commitment to providing excellent customer service and will have the knowledge to provide sound advice regarding welfare benefit entitlements.

Possessing strong negotiation and advocacy skills, you must be able to manage a diverse caseload, meet targets and demonstrate a clear understanding of social trends and political issues affecting social housing tenants.

Keywords: Welfare Benefits Advisor, Social Housing, Housing Association, Financial Inclusion, Advice