Applications Support Analyst

Housing RPO
17 Apr 2017
16 May 2017
Contract Type
Full Time
The Hyde Group is one of the largest landlords in the UK. We own and manage over 50,000 properties across London and the South East. We are a not for profit organisation with a big commercial focus and a big heart!

Our IT Department has recently had a refresh and we are seeking new talent to join the team in what will be a period of rapid growth and development for the organisation. We are seeking an experienced Applications Support Analyst to work as part of a small team of Oracle DBAs/Applications Support Analysts to provide expert technical knowledge in the support of all databases and software applications across the Hyde landscape.

About Your Role:

• Maintain expert knowledge of supported applications and keep up to date with new releases and underlying operating system and third party software dependencies

• Work with Service Desk staff and internal users, providing expert application advice and guidance to ensure that issues are dealt with effectively and within SLA.

• Escalate and liaise with 2nd and 3rd line support colleagues as necessary to ensure that customers’ expectations are met.

• Comply with The Hyde Group’s change management procedures to ensure that all changes to production systems such as patches or configuration changes have the correct and appropriate approvals.

• Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies.

• Assist with the development and implementation of business continuity and service recovery plans and activities.

About you:

• Previous experience of working in an Analyst supporting role
• Analytical skills with great attention to detail
• Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff.
• Must be good team player
• Must have a good understanding of Testing and Quality Assurance (desirable)
• Demonstrated knowledge of various technologies, applications, databases (Microsoft, Unix oracle, sql, mysql), networking, telecommunications and connectivity.
• Familiar with service-desk software, call logging and working to SLAs.
• Has supported and installed application/software, patches in various environments
• Familiar with change control processes
• Experience of working with third party suppliers

What Hyde can offer you:

Hyde offers an excellent and unique Benefits package that can be adapted to suit each individual, such as the ability to work from home and other Hyde locations. We offer employees the opportunity to choose from a wide variety of benefits using our flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more. We also offer a number of substantial Core benefits including an impressive Pension Scheme.

Got what it takes? Click Apply Now and upload your CV and covering letter telling us why you would be perfect for this role.

Reed Specialist Recruitment Limited is an employment agency and employment business