Team Manager - Telecoms - Field Sales

Recruiter
Supersource
Location
London
Salary
30000.0000
Posted
17 Apr 2017
Closes
16 May 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We have an exciting opportunity for an experienced Team Manager to join a busy and award winning organisation. Based in Millbank, London, with modern offices overlooking the river, the successful candidate will manage the support function of our Field Sales department - one of our fastest growing sales channels.

Hours: Working hours for this role are Monday to Friday, 9am to 6pm. The successful candidate will be required to work one Saturday a month. Saturday working will be paid at overtime.

Overall responsibilities:

* To manage the Field Sales support team ensuring the team work to departments SLAs and provide a timely and efficient service to internal stake holders
* Manage a sales hotline to assist sales agents with the support of the Field Sales Support team
* Deal with customer escalations and complaints efficiently and in line with company standards
* Work with the HR department in managing the new starter and leaver process
* Constantly reviewing and improving the support/admin processes, communicating changes to the relevant parties as and when required
* Conducting office visits to the regions as required
* Negotiate best prices from suppliers for collateral
* Daily sales reporting, ensuring accurate headcount at all times
* Organising and managing channel conferences
* Generating monthly commission reports for all agents and managing commission queries
* Providing sales reports on a daily and weekly basis

About you:

* Highly organized, pro-active and responsible self-starter
* Strong stakeholder management experience
* Able to work under pressure and within tight timeframes
* Strong initiative and can demonstrate a desire to improve all areas of operation
* Excellent written skills
* Experience of working in a busy sales office is desirable
* Good communicator with the ability to manage challenging conversations
* Has a 'whatever it takes' and positive attitude
* Strong knowledge of Microsoft Office
* A whatever-it-takes attitude
* The ability to get the very best out of your team
* Relentless focus on excellence, attention to detail and process improvement
* Previous experience in working within telecommunications
* Significant operational management experience
* Proven track record - you always deliver, you are completely dependable
* Able to handle customer escalations and complaints efficiently
* Experience in managing HR matters
* The ability to work with senior management and stakeholders

This successful candidate must have experience within a telecoms environment in an operational position.

Please note only candidates with relevant experience will be contacted for this position