Team Manager - Telecoms - Field Sales

17 Apr 2017
16 May 2017
Contract Type
Full Time
We have an exciting opportunity for an experienced Team Manager to join a busy and award winning organisation. Based in Millbank, London, with modern offices overlooking the river, the successful candidate will manage the support function of our Field Sales department - one of our fastest growing sales channels.

Hours: Working hours for this role are Monday to Friday, 9am to 6pm. The successful candidate will be required to work one Saturday a month. Saturday working will be paid at overtime.

Overall responsibilities:

* To manage the Field Sales support team ensuring the team work to departments SLAs and provide a timely and efficient service to internal stake holders
* Manage a sales hotline to assist sales agents with the support of the Field Sales Support team
* Deal with customer escalations and complaints efficiently and in line with company standards
* Work with the HR department in managing the new starter and leaver process
* Constantly reviewing and improving the support/admin processes, communicating changes to the relevant parties as and when required
* Conducting office visits to the regions as required
* Negotiate best prices from suppliers for collateral
* Daily sales reporting, ensuring accurate headcount at all times
* Organising and managing channel conferences
* Generating monthly commission reports for all agents and managing commission queries
* Providing sales reports on a daily and weekly basis

About you:

* Highly organized, pro-active and responsible self-starter
* Strong stakeholder management experience
* Able to work under pressure and within tight timeframes
* Strong initiative and can demonstrate a desire to improve all areas of operation
* Excellent written skills
* Experience of working in a busy sales office is desirable
* Good communicator with the ability to manage challenging conversations
* Has a 'whatever it takes' and positive attitude
* Strong knowledge of Microsoft Office
* A whatever-it-takes attitude
* The ability to get the very best out of your team
* Relentless focus on excellence, attention to detail and process improvement
* Previous experience in working within telecommunications
* Significant operational management experience
* Proven track record - you always deliver, you are completely dependable
* Able to handle customer escalations and complaints efficiently
* Experience in managing HR matters
* The ability to work with senior management and stakeholders

This successful candidate must have experience within a telecoms environment in an operational position.

Please note only candidates with relevant experience will be contacted for this position