Software Support Technician

Recruiter
Optima Recruitment
Location
Leatherhead
Salary
18000.0000
Posted
17 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Software Support Technician

Very well established expanding business providing and supporting a high quality software product to their growing client base

Job Description:

  • Providing frontline technical support to customer base
  • Resolving any queries immediately where possible or managing through to resolution
  • Raising and maintaining all necessary and relevant internal records
  • Mixture of hands on customer IT support and occasional on-site work
  • Building client relationships
  • Undertaking training to ensure a high level of technical knowledge is maintained
  • Ability to eventually conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Communicating effectively with customers by telephone, email and in person
  • Expediting customer faults and technical issues effectively to second line when necessary
  • Ensuring ongoing communication and information is maintained with the customer

Person Specification:

  • Ideally educated to A Level standard (or equivalent)
  • Qualification in IT would be an advantage
  • Good working knowledge of programming in any development language
  • Exposure to any web based development Languages such as HTML, PHP or JAVA would be advantageous
  • Familiarity with Microsoft Server Operating Systems
  • Excellent knowledge of MS Office
  • Driving license and car owner
  • Experience in a similar role
  • Familiar with Operating Systems - MS Servers
  • Must be proactively minded, flexible and have excellent customer communication skills
  • Lives within 10 miles of Leatherhead

Additional Information:

  • £18,000 - £22,000 (Depending on previous experience)
  • 20 days holiday + 1 additional day for each year of service
  • 9am - 5.30pm Monday to Friday
  • Based in Leatherhead
  • Opportunities to progress for the successful candidate
  • Eligible for BUPA Private Health insurance upon successfully completing the probation period

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Optima Recruitment acts as both an 'Employment Agency’ & 'Employment Business’ providing recruitment services throughout Surrey.