Technical Support Manager, Telecommunications - Milton Keynes

ninesharp LTD
Milton Keynes
16 Apr 2017
16 May 2017
Contract Type
Full Time

Technical Support Manager, Telecommunications

£50,000 to £60,000 per annum +Life Insurance, BUPA, Pension, Profit Sharing Incentive Scheme

Permanent Technical Support Manager required for a market leading organisation based in Milton Keynes. The Successful Technical Support Manager will manage and lead a highly talented team of engineers to achieve efficient solutions for key client accounts in line with SLAs. The Technical Support Manager will enjoy working in a client facing role and strive to provide the best possible service.

Experience & Responsibilities;

  • Conduct regular meetings / briefings with the Engineering Team
  • Manage the personal development of the Engineering team.
  • Act as a point of escalation for all Engineers and Customer Accounts
  • Manage customer service levels and Cases in line with all departmental processes
  • Manage and evolve processes and systems to provide efficiency and progressive services.
  • Regularly review service levels, current issues and action plans with each Lead engineer
  • Further escalate issues within the prescribed SLAs as required to the Services Director and Software Engineering
  • Provide management information on Service Desk performance on a monthly basis
  • Work to help establish processes, policies and procedures and actively promote adherence within the team
  • Team player with team building / motivational skills
  • At least 3 years' experience of managing more than 6 engineering staff, providing services OOH and on a 24/7 basis
  • Strong IT and engineering skills and experience in the Telecoms or IT Services sector
  • Ability to present material to management and customers
  • Strong Customer Service Skills with excellent Customer Handling capability, achieving results and self-discipline to eliminate Root Causes.

*This is an urgent requirement and interviews will start ASAP*

Please send your CV to for a further discussion, please contact Alex Cunnington on .

Ninesharp IT is a minimum fuss specialist IT recruitment consultancy. We provide high quality interim and permanent IT professionals

(Technical, Support, Technical Manager, Telecommunications, Service Desk, Telecoms, IT Services, Manager, Engineer)