Technical Support Manager, Telecommunications - Milton Keynes
Technical Support Manager, Telecommunications
£50,000 to £60,000 per annum +Life Insurance, BUPA, Pension, Profit Sharing Incentive Scheme
Permanent Technical Support Manager required for a market leading organisation based in Milton Keynes. The Successful Technical Support Manager will manage and lead a highly talented team of engineers to achieve efficient solutions for key client accounts in line with SLAs. The Technical Support Manager will enjoy working in a client facing role and strive to provide the best possible service.
Experience & Responsibilities;
- Conduct regular meetings / briefings with the Engineering Team
- Manage the personal development of the Engineering team.
- Act as a point of escalation for all Engineers and Customer Accounts
- Manage customer service levels and Cases in line with all departmental processes
- Manage and evolve processes and systems to provide efficiency and progressive services.
- Regularly review service levels, current issues and action plans with each Lead engineer
- Further escalate issues within the prescribed SLAs as required to the Services Director and Software Engineering
- Provide management information on Service Desk performance on a monthly basis
- Work to help establish processes, policies and procedures and actively promote adherence within the team
- Team player with team building / motivational skills
- At least 3 years' experience of managing more than 6 engineering staff, providing services OOH and on a 24/7 basis
- Strong IT and engineering skills and experience in the Telecoms or IT Services sector
- Ability to present material to management and customers
- Strong Customer Service Skills with excellent Customer Handling capability, achieving results and self-discipline to eliminate Root Causes.
*This is an urgent requirement and interviews will start ASAP*
Please send your CV to for a further discussion, please contact Alex Cunnington on .
Ninesharp IT is a minimum fuss specialist IT recruitment consultancy. We provide high quality interim and permanent IT professionals
(Technical, Support, Technical Manager, Telecommunications, Service Desk, Telecoms, IT Services, Manager, Engineer)