Senior Process Analyst

Lowell Group
16 Apr 2017
16 May 2017
Contract Type
Full Time
Job Title: Senior Process Analyst
Location: Leeds
Salary: Up to £32,500 dependent on experience + 3% flexible benefits + on target bonus of 5% + contributory pension

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt management companies.

We’re now looking for a Senior Process Analyst to join our growing team.

You’ll be responsible for:

• Providing line management for a small team of process analysts
• Documenting the entire value chain for the organisation, ensuring all key accountabilities and process ownership is fully documented and agreed
• Fostering relationships with key business stakeholders to prioritise SME availability to support the documenting of processes and controls to aid departmental objectives and ensure documents are kept up to date
• Collecting, understanding, and translating the business processes and documenting them as required.
• Reviewing and documenting end to end processes, working with multiple owners across the process, ensuring all hand-offs have demonstrable controls and ownership
• Enhancing and championing the use of process governance across the group and the need for documentation and controls
• Critiquing process and escalating issues as appropriate
• Highlighting and recommending instances where key controls can be improved
• Actively seeking feedback on and seeking to improve the Process Governance framework in liaison with compliance
• Administration of key approval mechanisms such as Business Design Authority and Business Change Approval Board (BDA & CAB)

You’ll need to evidence the following experience, qualifications and skills:

Essential Experience

• Line Management Experience
• Experience managing and chairing forums / approval mechanisms
• Strong stakeholder management including negotiation and influencing
• Demonstrable evidence of analysing and documenting complex business processes
• Proven experience interacting directly with end users
• Results orientated with excellent communication and interpersonal skills
• Desire to be involved in continuously improving governance processes


• Ability to understand business terminology and translate into process terms
• Ability to plan and schedule multiple workstreams to achieve planned delivery dates
• Understanding of different control types and ability to identify control within business processes. Ability to identify where controls do not exist but are required.
• Ability to plan and facilitate workshops and meetings to deliver an agreed outcome
• Strong communication skills including the ability to break down barriers between stakeholders and developers
• Confident and able to challenge appropriately
• Strong Process analysis and documentation using recognised standards
• Strong attention to detail
• Inquisitive – desire and ability to explore processes in depth
• Ability to work on own initiative or as part of a team
• Ability to adapt quickly to change and be flexible

The Benefits:

• Competitive salary with annual bonus
• Contributory pension
• 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised on-site restaurant
• Free on-site gym
• Excellent coaching and training

If this sounds like the role for you, and you’re eligible to work in the UK we’d love to hear from you.

So, apply today – what have you got to lose?!