Your role as a Developer Services Technician forms part of the Sewerage Technical Team within the Service Delivery Business Unit. Customer
Service and Networks is all about putting customers at the heart of everything we do. It means that we can give customers a seamless and consistent customer experience whilst improving our performance and providing exceptional value for money. The Developer Services team provide a reliable and helpful service to property developers and the domestic and commercial customers that we service.
You will form part of an open and informative team who are committed to
providing a high level of service to each of our customers. The purpose of your
role is to provide customers, internal and external with a high level of technical
advice and support whilst maintaining the integrity of Yorkshire Water assets
and being fully compliant with appropriate guidelines and regulations.
We currently have a vacancy for a Developer Services Technician (12 month FTC or secondment opportunity) in the Service Delivery team based in Buttershaw, Bradford.
Up to £29,000 depending on experience + pension + quarterly performance related bonus + 25 days annual leave
What will the role involve ?
As a Developer Services Technician you will assess and respond to detailed and complex applications for adoption of new and existing sewers, pre-planning and planning enquiries, while providing excellent customer service. You will work closely with Developer Services Site Inspectors to ensure the smooth handover and completion of sewer vesting process, provide support, as appropriate, in carrying out inspections of prospective public sewers, connections, minor diversions and build over of existing sewers.
What skills are we looking for ?
You will have the ability to develop and maintain effective internal and external relationships with colleagues and customers, display excellent interpersonal, communication and customer service skills and will be computer literate. Be enthusiastic with the ability to demonstrate drive, dedication and ambition to deliver first class customer service skills and demonstrate the ability to negotiate and influence and work on your own initiative.
You will be an effective time manager in order to meet stringent timescales, with the ability to multi-task, as the role demands. Commitment and flexibility is key, along with the ability to cope under pressure, calmly and rationally in a sometimes stressful environment.
An appreciation of technical knowledge required in relation to the design and operation of sewerage networks
It would be desirable to have previous experience in a commercially orientated and / or regulated environment and experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.
What's in it for you ?
Career enhancement and development, colleague well-being and creating a genuinely positive work experience are all key priorities. We are continuously evolving and improving our ways of working and you will support us in achieving our corporate vision of 'taking responsibility for the water environment for good'.
If you feel this opportunity is suitable and you meet the requirements, then please apply online and complete the application process.
Everyone has an idea of what a water company does. Here in Yorkshire we make sure that all 5.2 million people living in the region have clean safe drinking water on tap and their waste water taken away. But for us it's so much more than this.
We care passionately about the environments and communities in which we work; we always look for new innovative ways to do things that deliver great value for our business and deliver the service our customers want and expect.
Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together - team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshir\'s water flowing.
We are a business that has its eye on the future, planning ahead to look after Yorkshire's water, today, tomorrow and always.
Yorkshire Water values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.
Closing date 28th April
Interviews WC 8th May
Yorkshire Water reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.