Graduate IT Support Engineer - £18K-£25K - Lincoln

Itecco Limited
16 Apr 2017
16 May 2017
Contract Type
Full Time

Graduate IT Support Engineer - £18K-£25K - Lincoln

IT, Software & Engineering Support

Location: Lincoln
Salary: £18,000 - £25,000 + Excellent Benefits
Duration: Perm
Education Level: Degree - Required


Our client is a market leader in Technology Outsourcing for the Financial Services sector and provides outstanding IT & Network support to global financial institutions. They pride themselves on their dynamic, flexible and personable approach, as well as their capability to deliver innovative IT solutions and managed IT services using cutting-edge technology. Their clients include Banks, Asset Managers and Fund Managers with over $200B in funds secured within their Information Security Management. They have been awarded ISO accreditation and have recently opened offices in India.

Having recently secured funding to fuel further expansion they are now on looking to hire a further intake of Junior / Graduate level Support Engineers and IT Support Engineers.

Job description

The Network Support Engineers and IT Support Engineers we are looking for will be graduates with at least a year of professional experience in a helpdesk or 1st line support role. You will be joining the team at 1st or 2nd line Support, depending on experience, but will be given the opportunity to quickly progress should you demonstrate a high level of technical knowledge and skill.

Key Responsibilities

As the latest Network Support Engineers and IT Support Engineers your role will involve:
* Working as part of the service delivery team, focusing on delivering high first-time fix rates
* Logging and prioritising incidents using service desk processes and ensuring they have been assigned or escalated correctly
* Managing user expectations for user resolutions
* Using your technical expertise and diverse IT background to come up with creative and efficient fixes for more complicated issues

So, what are we looking for?

A graduate with a 2.1 or above in a technical degree such as Networking & Security, Business Information Systems or Computer Science
Preferably some experience working on an ITIL service desk
Someone with a comprehensive technical grounding and experience supporting Windows desktop, Blackberry, Remote Access Software and Printers
Some experience with Citrix and Active Directory
Any candidates with part or full completion of their professional certifications will be looked upon favourably - CCNA, MCSE, MCP, MCSA etc
Ideally some experience in data centre cabling, racking and patching, and VMWare
Excellent communication skills, both verbal and written

What else is on offer?
Professional support - during your first few months you will come up with a training plan with your manager, including which professional certifications you wish to pursue
Generous overtime and on call pay
Company pension scheme
Childcare voucher scheme
Regular company outings

This is a brilliant opportunity for an IT graduate to further their career within a leading Technology business in Lincoln. You will be on a steep learning curve from day 1 and will be onsite with clients from an early stage.