1st Line Support / Helpdesk Advisor

Cordant People
16 Apr 2017
16 May 2017
Contract Type
Full Time

I am currently recruiting on behalf of my client based in Altrincham for a 1st Line Support role within their IT team. The company specialise in financial services and due to organic growth are looking for someone to join them ASAP.

This is a rare and exciting opportunity as my client are the market leaders within their industry. The purpose of the role would be to provide support to users of IT, providing a proactive service to support users and systems in order to meet business requirements and demands. If you are looking to join a company with strong progression opportunities this could be the perfect role for you.

Duties Include:

  • Working as part of a team providing IT services to internal users
  • Provide support, knowledge and tools to the business to ensure an efficient service
  • Be the first point of contact for all IT enquiries, providing excellent customer service via telephone, email and the self service portal
  • Ensuring all calls are logged and updated on the IT service desk with detail
  • Prioritising work in order of urgency
  • Processing calls through to resolution in order to meet the agreed SLAs
  • Maintaining communication with the customer and escalating calls to 2nd line support if necessary
  • Providing desktop support services and maintenance based on the needs of the group
  • Ensure that documentation is correct and up to date
  • Undertake projects as and when required

Ideal Candidate:

  • Excellent customer service skills and telephone manner
  • Experience working within IT and 1st Line Support
  • Interest within technology and IT services
  • Ability to build relationships and provide excellent customer service
  • Strong attention to detail
  • Working knowledge of IT hardware and peripherals (Desktop PCs, Laptops and Printers)
  • Knowledge of Microsoft Office
  • Ability to work independently with limited supervision

Salary & Benefits:

  • Salary - £19,000 +
  • Cycle to work scheme
  • Childcare vouchers
  • Season ticket loans

If you feel you would be suited to this role please apply directly or contact Ruby Melling at Cordant People Manchester for more detail.

Good Luck!!!


Cordant is acting as an Employment Agency in relation to this vacancy.