Community Centre Duty Officer

Housing RPO
16 Apr 2017
16 May 2017
Public Sector
Contract Type
Full Time
The Hyde Foundation, our community investment department, is responsible for the management of 2 Community Centres in Brent. Following a change, we are looking for enthusiastic and hardworking individuals to join a strong community centres team to help run the centres. We are seeking 2 Community Duty Officers to provide an effective, efficient, flexible, and proactive and people focused services within the 2 community centres.

About your role

We want individuals who can deliver and manage all aspects of community centre administration and facilitation duties, ensuring an exemplar customer focused and professional service in line with Hyde’s legal, financial and organisational policies. The job will mean you will need to work evenings and weekends to ensure the appropriate staffing is in place for the users who use these centres.

We expect you to be able to:

• Respond to enquiries via email and phone in a timely and professional manner, referring any complex enquiries to the Community Centre Supervisor or Manager.

• Resolve basic queries from customers, user groups and organisations whilst they are using the centre

• Maintain and oversee the lobby/reception area in the Community Centres to ensure that it is welcoming, clean, and tidy and that up to date information is available and displayed on notice boards

• Provide and signpost customers to services that are not covered by the Community Centre but are covered by the wider Hyde Foundation team or local partners.

• Maintain accurate financial records in relation to booking in accordance with Hyde’s standard operating procedures

About you:

• You will have excellent communication and relationship building skills
• You will have the ability to manage any difficult situations that might arise calmly and professionally.
• You will respond to enquiries via email and phone in a timely and professional manner, referring specialist and complex enquiries to relevant teams.
• You will have meticulous attention to detail.
• Possess a 'can do' attitude and a desire to be a part of a team and to be a key part of its success.
• Demonstrate the ability to build successful working relationships with both internal and external stakeholders.
• You will have excellent communication skills and have proficient use of MS Office packages (including Excel, Word and PowerPoint) in order to maintain and manage relevant data to an accurate and excellent standard.
• You will be able to commit to working on a shift pattern

What Hyde can offer you:

Hyde offers an excellent and unique Benefits package that can be adapted to suit each individual, such as the ability to work from home and other Hyde locations. We offer employees the opportunity to choose from a wide variety of benefits using our flexible benefits scheme (iFlex), which includes options around Childcare, Lease Car, Gym Membership, Eye care, and discounts with multiple retailers and many more. We also offer a number of substantial Core benefits including an impressive Pension Scheme.

Please note interviews will be taking place on the  4th of May 2017.

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