Cantonese Speaking Student Support Officer

James-Lee Consultancy
16 Apr 2017
16 May 2017
Contract Type
Full Time

James-Lee Consultancy is a leading guardianship and educational consultancy based in London. As guardians, we play a vital role in ensuring that students have the necessary support that they require whilst they are here, this includes ensuring that all our students have a comfortable and safe accommodation where they can call 'home’.

We are now seeking to recruit a Cantonese Speaking Officer who will support our Welfare team.

Duties include but not limited to:

- Writing reports

- Visiting students around the UK

- Communication with all stakeholders

- Attendance at school events

- Assisting with transport logistics

- Data entry

- Administration

- Holding the 24-hour emergency mobile phone for a week at a time on a rotational basis

- Maintaining a high standard of care and excellent customer service at all times

- Overseas travel (for more senior officers) for education events

Person Specification

  • Excellent customer service
  • Must be able to read, write and speak Cantonese
  • It would be desirable if you can speak, read and write Mandarin too but this is not essential
  • Fluent in English
  • Great organisational and time management skills
  • Able to work under pressure
  • Strong interpersonal and communication skills
  • Flexible working attitude
  • Friendly and approachable manner
  • Excellent problem-solving skills

Salary: £20,000 - 23,000 (dependent on experience) + performance based bonus + company benefits including a company car + expenses

James-Lee Consultancy is committed to safeguarding and promoting the welfare of students and expects all our staff to share this commitment. We are an equal opportunity employer.

As part of our Safer Recruitment procedures, successful candidates will be subject to an enhanced DBS check with barred list.

Please note: due to the high number of applications we receive, we are unable to provide feedback to every candidate. If you are not contacted within 28 days then your application has unfortunately been unsuccessful).

Job Type: Full-time

Required education:

  • Bachelor's

Required experience:

  • administration: 1 year

Required languages:

  • Cantonese
  • English
  • Mandarin (desrirable but not essential)