Pensions Customer Services - GREAT PACKAGE/PROSPECTS

16 Apr 2017
16 May 2017
Contract Type
Full Time

This role represents a genuine opportunity for people with office based customer services or call centre experience, to work for a global Financial Services company - if they can show enthusiasm, energy and the ability to multi-task. There is a c.10% bonus and 13% pension, taking the package to over £28,000.

The Company: Our client serves investors and pension scheme members all over the world, they employ over 5,000 people, managing £150billion+ worldwide.

The Team: This area consists of 18 people split into 2 teams. Each team plays a large part in first line customer care. The Phone Teams respond pro-actively to resolve incoming phone call queries from Financial Advisers as well as direct customers.

The Role: This post involves taking around 35-45 incoming phone calls, resolving any queries that generally consist of contribution changes, fund transfers, updating member details etc.

You start off with around 3 week’s intensive training on the products, systems and customer service in general. Our client is very hot on putting the customer first, so having this mind-set is crucial. You will provide callers with up-to-date information on a wide variety of subjects related to the members account - such as investment fund options, fund prices, general queries on processes and forms relating to transfer and switches as well as future fund allocations.

Your role is to ensure that all interactions with a customer are handled in a timely manner with a quality of response that continually exceeds the customer's expectations.

Skills / Experience Required: Our client has two options here - they are looking either for people with proven office based customer service or call centre experience with a stable work history. The alternative is to consider recent graduates/school leavers with an 'A’ Level education who, like the more experienced options, are confident, enthusiastic, work well under pressure and are able to take the initiative to escalate issues as appropriate.

Additional Information: The salary for this role is to £23,000 and bonus would add around £2,000 and the pension can also add c.£3,000 plus a variety of other benefits. The main consideration is the progression though, good people can without doubt, progress if they apply themselves. The hours are shifts of 8am - 4pm, 8.30am - 5pm and 9am - 5.30pm with some flexibility.

The Pensions Customer Service position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.