Customer Service Manager - Lostock,Northwich
You will be an experienced, dynamic and flexible Team Leader or Manager ensuring that the post install customer experience is second to none.You will support the Quality Manager in delivering first class customer service at each touch point within the customer journey. A people person with excellent interpersonal skills, able to work on your own and in a team, excelling in a fast paced environment.
Primary responsibilities:·Manage a team of circa 12 Customer Services Executives·Set objectives, targets, development plans, conduct appraisals and 1-2-1’s·Monitor productivity and performance through KPIs ·On-going coaching and development of customer services executives·Quality monitoring of calls ·Deal with any escalated customer or client issues·Ensure departmental standards are maintained setting objectives and targets·Ensure we provide best in class service on each customer interaction
Skills & Qualifications:·High level of verbal and written communication skills·PC Literacy with knowledge of MS Office Applications ·Proven track record in customer services·Fluent in verbal and written EnglishPrevious Experience·Management of a customer service team ·Experience working on a technical helpdesk ·Experience in Finance or Card Payment industries would be advantageous·Background in a ‘Customer First ‘ environmentPersonal Attributes·Self-motivated·Authoritative·Determined ·Collaborative·Approachable·Tenacious ·Persuasive·Confident·Solution OrientedPlease Email CV through Total alternatively call Suzy 07711965281