Application Support Analyst (Senior Coordinator Level) - IT

Recruiter
Syntech Recruitment Limited
Location
Swindon
Salary
from £26k
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time
Application Support Analyst (Senior Coordinator Level) - IT

- Salary: From £26,500 pa depending on experience and with the potential for further progression for exceptional candidates, plus benefits as outlined below:
- 37 hours per week with additional flexibility according to business requirements

- 25 days annual holiday (plus statutory bank holidays)
- Potential to accrue additional holiday when circumstances permit
- Child care voucher scheme
- Premium membership to National Health & Fitness Club (after successful completion of probation period)
- Private Medical Insurance for associate and immediate family (after successful completion of probation period

The Role

This is an ideal opportunity for an experienced Support Analyst, or a keen graduate, to join an IT team working within an interesting and challenging environment.

The purpose of this role is to provide technical assistance and application support, relating to incidents, requests and queries raised via the IT Service Desk by users of the organisations ERP system. You will be encouraged to develop an in-depth working knowledge of our ERP system (Microsoft Dynamics NAV) and SQL and become a matter expert for the IT department when corresponding with the business users.

Main Responsibilities include but are not limited to:

Navision ERP support role to include:

- Management and delivery of support requests
- Change management to include some basic development in Navision
- System monitoring of automation processes
- EDI onboarding support
- End user support
- Basic SQL administration and reporting

Other responsibilities include but are not limited to:

- Helpdesk support
- Daily IT systems activities (Systems health checks etc.)

Person Specification: Skills & Experience required

Must have:

- Understanding of programming and change management
- Basic SQL Administration experience
- General knowledge of corporate ERP software
- Excellent problem solving and communication skills
- Extensive knowledge of Microsoft Excel
- Experience in a prior end user based support role
- Full and clean driving licence for manual transmission vehicles

Desirable:

- General knowledge of EDI (Edifact/Ansi X12) would be advantageous
- Understanding of Microsoft Server Roles and Management.

Capabilities/Competencies

- Initiative
- Analytical Thinking
- Flexibility
- Customer Service Orientation

Organisational Commitment

We will endeavour to respond to all applicants, but if you do not receive a response within 5 working days, please consider yourself unsuccessful on this application.

Syntech Recruitment Limited is acting as an Employment Agency in relation to this position.