Strategic Customer Success Manager

Recruiter
ABL RECRUITMENT
Location
London
Salary
£42000 - £45000 per annum
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Contract
Hours
Full Time
We are seeking a Strategic Customer Success Manager to work on a talent forum, which aims to help great companies find IT candidates, and vice versa, through job listings and a searchable database of candidate profiles.

One of the ways in which we do this is by ensuring that the clients will be as successful as possible, both by knowing how to use our products and how to communicate with the IT specialists that make up their audience.

THE ROLE:

A Customer Success Manager assists the sales team with any product related questions and suggestions and visits larger accounts to provide in-person training and onboarding and monitor the usage (and to what success) of the products.

You will ensure the customers will be successful using the talent platform, and in doing so be their coach, the first point of contact, and advocate.

The focus will be on the EMEA market, and the position will be out of the London office.

You will report to the Director of Customer Success.

RESPONSIBILITIES:

Offer pre-sales support, packages and solutions.
Assist on sales calls.
Be a technological resource to the Sales Executives.
Offer post-sales onboarding and training.
On an on-call basis when clients onboard new hires.
Hold refresher courses for clients.
Monitor accounts, check and report on usage, and quality.
Offer help and advice based on reports.
Assist managing account.

This job will require a fair amount of travel.

What you'll need to have:

Experience training people, preferably on using web apps or software, with multinational clients.
Experience going on outside sales calls.
In-depth experience using web applications.
Curiosity about technical concepts, and the ability to pick them up quickly and easily.
Excellent command of written and spoken German and English.
Ability to speak the language of technology and to teach our non-technical customers to understand this language.
patience, diplomacy, and excellent communication skills.

Good to have:

Experience going on outside sales calls.
Experience working with software engineers in the workplace.
Knowledge of the recruiting space and/ or SAAS experience.

BENEFITS:

Competitive Base Salary
Great start-up office including a professional barista espresso machine, table-tennis table, games room, lunch area, etc.
Free (awesomely delicious) catered lunch daily, as well as breakfast, fruit, drinks and snacks.
State-of-the-art workstation with huge monitor, ergonomic chair and height-adjustable desks
A creative and fun environment where you are treated like an adult, and never poked with a sharp stick.