Customer Training Specialist - Reading

Recruiter
PSIXTY RECRUITMENT LIMITED
Location
Reading
Salary
27000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Role: Customer Training Specialist

Location: Reading

Salary: £27-32K Basic + Bonus + Benefits

Company:

Our client is the global market leading provider of mobile workforce management software delivered via a cloud based solution (SaaS). This solution enables a business to significantly reduce their expenses, increases revenues and improves their business agility.

This organisation is looking for genuinely driven individuals who are seeking a long term career move. Despite being a large PLC they offer a fantastic opportunity for you to work in a rapidly growing, agile team which offers both lucrative earning potential and professional development.

Job Responsibilities:

  • Responsible for training of the software solution for new accounts with a strong focus on customer satisfaction
  • Main functions of this job will include calls to new accounts to schedule training, completing product training, and documentation of training tasks and communication in SalesForce CRM
  • This position requires the ability to explain technical complexities of their various product features effectively and to a broad audience; therefore, strong communication and interpersonal skills are important
  • This position works on assignments varying in complexity that require conceptualizing, reasoning, and interpretation skills
  • Individuals in this position work independently, under general guidelines and within established procedures

Essential Job Functions:

  • Initial and ongoing product training to Customer base
  • Serve as a SME (subject matter expert)
  • Prepare and schedule virtual training sessions

Benefits:

  • Highly competitive salary, perks and benefits
  • Significant on-boarding and sales training offered
  • Stock program, benefiting all employees on their anniversary

Skills Desired:

  • Customer focused
  • The ability to communication complex concepts with clarity and enthusiasm
  • Experience and knowledge of Microsoft Office products including Word, Outlook, Excel
  • Salesforce CRM experience highly desirable
  • Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally
  • Exceptional planning and organization skills
  • 1-3 years’ Prior Customer Service experience or relative customer facing experience
  • 1-3 years’ prior software training experience is preferred
  • Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
  • Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment

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