Service Desk Analyst - 1st Line

Recruiter
Metier Recruitment
Location
Gateshead
Salary
16000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

Service Desk Analyst - 1st Line - £16 - £18k

We are looking for an enthusiastic, driven and confident individual to join our expanding Technical Support Team. This fantastic opportunity involves providing 1st line Helpdesk support to customers throughout the UK and abroad.

You will have;

  • Experience of working in a busy IT Service Desk environment
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license

With at least one of the following preferred;

  • Relevant Microsoft or Cisco Qualification (e.g. MCP, CCNA)
  • Experience of Office 365 & SharePoint
  • Telecommunications experience