Internal Account Manager

Adecco Group Solutions
16 Apr 2017
16 May 2017
Contract Type
Full Time
Would you like to work for a leading, forward thinking, innovative company that rewards employees though development and opportunity?

We have an exciting opportunity to join one of the leading distributors of IT, communication and home entertainment products in the UK They continues to outperform in their market and have doubled its business in the last 2 years .

They have recently relocated their business from London to Harlow to their state of the art building, and are looking to find a Internal Account Manager to move the company forward through its next stage of growth.

Duration: Permanent
Salary: 24k + 4-5k OTE
Location: Harlow
Hours: 9am - 5.30pm and occasional hours outside of this when business needs arise
Start Date: ASAP

Job Summary
To introduce and promote our Audio & Digital Home range, ensuring sales and GP are maximised through the channel whilst delivering the best service and customer satisfaction to allow the business to be the leading Value Added Distributor in the marketplace

* Achieving sales targets set each month
* Hitting outbound/inbound call targets
* Talking to a mix of DH Dealers
* Customer service - as part of a team to be responsible for customer satisfaction for the digital home division

Job Content
1. Achieving sales targets set each month by Sales Management.
2. Hitting call targets both in/out bound via maintaining an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Team Leader
3. To pro-actively seek new business in the specified product range, by targeting a combination of EU's existing customer base and prospective customers including end-users.
4. Maximise sales GP by continually expanding orders and up selling on all incoming and outgoing calls
5. To lead and work as a team to grow and develop the digital home customer within all sectors working together to prioritise to maximise sales
6. To be an expert within the digital home product portfolio
7. Liaise on a daily basis with your Manager and update them on any developments in forecasting, pipeline management, leads, sales and opportunities, etc.
8. Meet and exceed the agreed performance objectives
9. Assist the product manager to get dealers to attend events & seminars, to provide the sales team with information/training on the specified product range and on occasion assist with product pricing
10. Maintain an agreed level of pro-active telephone contact with both existing and prospective customers, operating a call-out cycle, which includes updating customer events and call logging systems as required by Internal Sales Supervisor.
11. Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion.
12. Manage and maintain any authorisation schemes & price lists relevant to your portfolio of products.
13. Ensure that the external sales team are kept informed of any developments relevant to their accounts. Ensure that actions from visit reports are completed in required time-lines
14. Work with other managers to devise successful sales focus days and spiffs. Develop product knowledge, presentations, etc.
15. When needed attend customer facing meetings
16. Ensure all orders received are entered into the Oracle system accurately.
17. Perform any ad hoc duties deemed appropriate by the Sales Management Team

Candidate Profile
* Experience in a sales or telesales role that involves in/out bound call targets
* Strong character with the ability to lead, influence and drive others
* Experience in a sales or Specialist role within a similar business model
* Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
* Can provide successful evidence of working in a target related environment
* Good at building customer relationships
* Experience in New Business/Account Management sales developing opportunities to result in market growth
* A level of Presentation skills and a knowledge in Microsoft office
* Evidence of working towards objectives and achieving goals
* Familiar with Audio, Hi-FI & Home Automation

Personality attributes
* Ambitious
* Target Driven
* Focused
* Outgoing
* Friendly
* Good attention to detail

Please send your CV in the first instance via the Advert.

Or contact the Recruitment hub on

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.