Strategic, Labour Needs & Training Manager

Michael Page HR
16 Apr 2017
16 May 2017
Contract Type
Full Time

The overall purpose of this role is 3 fold: Lead the development of all Arriva Rail London's employees in line with the operational delivery needs of the business. Drive the performance management capability of the Company through quality tools and processes and application of skills that drive employee engagement and compliment front line customer service. Responsible for implementing, monitoring and reporting of Strategic Labour Needs & Training (SLNT) activities.

Client Details

A leading transport company based in north West London.


  • Organise and facilitate all aspects of the Strategic Labour Needs and Training (SLNT) plan, including attendance at careers fairs, school engagement activities and recruitment (work placements, apprenticeship programmes and graduate programmes)
  • Implement a fit for purpose apprenticeship scheme within ARL
  • Key stakeholder management - Interact with Transport for London (TfL) Supplier Skills Manager. Keep them appraised of SLNT activity, seek information on best practice, funding streams, general advice and guidance
  • Produce to defined deadlines SLNT reports detailing ARL's performance against the SLNT plan
  • Monitor best practice equality and diversity and report against the outputs
  • Work with managers to identify organisational labour and training plans, including skills gaps and opportunities to fulfil SLNT commitments
  • Collaborate with local enterprises and charities to target recruitment toward particular demographics, including young people, the long-term unemployed and ex-offenders
  • Work with line managers and HR Business Partners to identify training and development needs. Provide training solutions to meet statutory safety / concession obligations and to ensure that the company has well trained, competent employees at all levels in the business
  • Ensure the training function is fully compliant with audit requirements
  • Compile an annual training plan ensuring that quality and cost targets are met
  • Monitor training and development activities, develop systems for periodic reporting and ensure that targets and obligations are met.
  • Plan and manage all training activities within the organisation with the exception of driver and conductor training
  • Work with other Arriva TOCs to share best practice and design a consistent approach to learning
  • Manage the Performance Management process (PDR) across the business



  • Graduate level or equivalent
  • Chartered Member of the Chartered Institute of Personnel & Development


  • Coaching / mentoring
  • Successfully lead and delivered projects
  • Managing budgets
  • Equality & Diversity
  • Creating, developing and running training courses


  • Training Needs Analysis

Skills and competencies:

  • Ability to operate at both a strategic and operational level
  • A flexible and adaptable approach - hands on role
  • High level of planning and organisation skills
  • High level of communication skills, including listening and questioning
  • Writing effective reports for shareholders
  • Presentation skills
  • Managing the L&D budget
  • Ability to interpret numerical data and translate it into practical actions
  • Building effective relationships with external suppliers
  • Creative thinking
  • Ability to work to deadlines
  • Good project management skills (ability to manage a project from start to finish)
  • IT skills

Job Offer

£50,000 - £60,000 plus package