Account Coordinator

Harvard Associates Ltd
16 Apr 2017
16 May 2017
Contract Type
Full Time

No sales involved! Pure account management for a growing, forward thinking software company. This really is a genuine opportunity to develop your career in a relaxed and fun environment.

What's the job?

To act as the primary business contact for the customer and be responsible for customer satisfaction.

Be a bridge between the customer and the company’s services, facilitating successful work and fostering positive relationships.

Key Responsibilities

? Responsible for all customer communications, conflict resolution, and compliance on customer deliverables

? Review all major deliverables (strategic brief, functional spec., technical spec. etc.) to ensure quality standards and client expectations are met.

? Ensures that client issues are dealt with in an efficient manner, informing the Business Manager of any problems that may arise.

? Work closely with the project team in order to maintain continuous knowledge of project status in order to identify potential issues/ and or opportunities within or related to the project.

? Communicates the customer’s goals and represents the customer’s interests to the team

? Provides regular two-way communication between the client and team, to provide strong team representation and set realistic client expectations.

? Provides clear understanding of company capabilities and service, and effectively communicates all offerings to the client.

? Consistently provides excellent customer service to accounts as well as represents customer needs and goals with the organisation

? Build long term relationships with the customers to encourage new and repeat business

? Explore and develop any new business opportunities or expansion of service within existing customer accounts.

? Support and empower the customer within the software development process, ensuring transparency and clarity.

? To work collaboratively with all key stakeholders

? Provide the customer with technical understanding by translating process or product information into non-technical plain English.

? Communicate any essential changes that arise through discussions with the customer and relay them to the business.

? Collaborate internally with sales and technical colleagues to ensure new developments are practicable.

? Negotiate project costings in liaison with technical colleagues to close sales with existing customers.

? Take an active role in coordinating, documenting and delivering client training, with support from the technical team.

Behaviours and qualities

? Ability to communicate confidently and professionally on all levels.

? Excellent interpersonal and networking skills.

? Self-motivated and confident

? Ability to work with minimal supervision.

? Excellent organisational skills

? Collaborative leadership and decision-making skills.

? Customer-focused.

? Experienced conflict management skills

? Calm and pragmatic approach to high-pressure situations.

? Good teamwork and partnership skills

? Solution focused with strong problem solving capability

Experience/Qualifications (Have)

? A minimum of 2 years’ experience working closely with customers, managing accounts and understanding customer businesses.

? University education or appropriate software industry experience.

? Experience working in web development and/or IT industries, is highly desirable

? Experience preparing business requirements.

Desirable Knowledge

? Understanding of web development and digital marketing.

? An appropriate level of familiarity with software development.

? Some knowledge of project management practices.

? Design awareness.

? Understanding of business and the basic concepts that drive business decisions.

Apply now to be considered for this great position!