Concierge Supervisor

16 Apr 2017
16 May 2017
Contract Type
Full Time
My client a large managed services company based in Canary Wharf, are looking for a Concierge Supervisor to join their busy teams

Purpose of the role:
- Ensure the highest level of 24 hour customer care and service is provided to all residents, internal employees / clients and directors in line with the agreed service levels and procedures, by the Residential Concierge Hosts and Operative teams.

- Manage, motivate and develop individuals
- In collaboration with the Residences Manager, create team rotas
- Provide day to day direction and support to the Residential Concierge
- Take appropriate action to address any staffing issues in line with the contract specifications.
- To provide a warm, courteous and prompt welcome on arrival for all residents
- To anticipate any resident's needs, follow up and ensure that the resident's expectations are met
- Looking after all the resident's requests whether it's arranging their laundry service, chauffeur car service, private jet, theatre tickets, etc.
- Personalised bespoke service is maintained for every individual resident
- Attention to detail on all aspects of the job, whether it's resident service or maintaining and managing the building
- To ensure that accurate log is maintained for any visitors, deliveries
- Be reliable, flexible, honest and a strong advocate

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.