Email Advisor

Lowell Group
16 Apr 2017
16 May 2017
Contract Type
Full Time
Job Title: Email Advisor
Location: Leeds
Salary: £18,207 + 3% flexible benefits + on target bonus of 5% + contributory pension

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt management companies.

We’re now looking for an Email Advisor to join our growing team.

You’ll be responsible for:
• To deliver excellent customer service.
• Ensuring the customer queries are resolved at the first point of contact by adopting a ‘right first time’ and Treating Customers Fairly ethos.
• Mitigating complaints and ensuring queries are resolved.
• Adherence to relevant Regulation.
• Any other duties associated with emails.

You’ll need to evidence the following qualifications, skills and experience:
• Previous experience in a customer service role is desirable.
• Letter writing experience is desirable.
• Experience of Microsoft Office is desirable.
• Experience of working in a Regulated, TCF driven environment is desirable.
• Excellent letter writing skills.
• Customer focused.
• Excellent spelling, punctuation and grammar.
• Strong attention to detail.
• Excellent customer service skills.
• Demonstrates a positive attitude to work and a good work ethic.
• GCSE in English Language or equivalent or qualified by experience.

The Benefits:
• Competitive salary with annual bonus
• Contributory pension
• 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised on-site restaurant
• Free on-site gym
• Excellent coaching and training

If this sounds like the role for you, and you’re eligible to work in the UK we’d love to hear from you.

So, apply today – what have you got to lose?!