2nd Line Desktop Engineer

Recruiter
Lorien
Location
London
Salary
30000.0000
Posted
16 Apr 2017
Closes
16 May 2017
Contract Type
Permanent
Hours
Full Time

2nd Line Desktop Engineer

Canary Wharf

My major client is looking to recruit a 2nd Line Desktop Support Engineer, on a permanent basis, at their site in Canary Wharf.

The position is set to start immediately and they are looking to pay a very competitive salary.

Responsibilities:

  • Carry out incident and change activity delivering the productivity levels expected by Desktop Operations and Account Management.
  • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
  • Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.


The ideal candidates will have:

  • Expert knowledge & experience in appropriate area of technology support.
  • Excellent customer care skills
  • Awareness of LAN / WAN architecture
  • Excellent communication, interpersonal and customer care skills
  • Ability to work well under pressure and to tight timescales
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies
  • Experience using a help desk call management system
  • Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN, Exchange 2003. MCSE qualification is desirable.

If you would like to hear more, please reply with a copy of your CV.