Senior Account Manager (Freelance)
Role: Senior Account Manager (Freelance)
Time Period: 12 months with possibility of perm role
Start Date: ASAP
Salary: £36k - £43k pro rata
This company works with some of the world’s biggest retailers and consumer brands, helping them to communicate with their customers in the most engaging and human way. Understanding how shoppers experience an ever increasing number of touchpoints on their route to purchase, they offer brand strategy, design and communications all under one roof to join the dots of the whole customer journey.
An exciting new role working within the company's Client Services team, reporting to the Client Services Director.
You’ll be responsible for ensuring that their clients receive outstanding service and quality of work, and the relationship between the client and the creatives runs smoothly. You will play an integral role in growing the accounts you work on. A great opportunity for a candidate currently performing a SAM role, looking to join a small team and work with the CSD to grow the company's 3 key clients, 1 of which was a recent pitch win, to develop their career.
Main point of contact for 3 key clients-a frozen food grocer, DIY retailer & high street restaurant chain-responsible for the management of the day to day projects through regular, proactive client contact from brief to implementation.
Support the senior team in proactive management of 2 other key retail clients through the delivery of key projects as assigned.
Continually work to build relationships with established and new clients-required to work from client offices periodically (at least once a week).
Demonstrate a thorough understanding of the company's financial process-develop budgets, negotiate costs, chase for POs, produce financial summaries and budget reconciliations on projects for senior team
Work closely with the creative team to ensure creative process runs smoothly, the work is on brief, on time and delivered within allocated budget - required to present creative work to clients with creative team.
Manage day to day creative scheduling for your jobs-input into daily process advising creative team of any changes, ensuring hours requested are budgeted for and billed to client.
Experience working in a creative agency at a Senior Account Manager Level
Ideally integrated experience required, with customer focused design management preferred
Strong understanding of the retail marketplace with a good working understanding of retail language
A passion for retail communications - interested in retail trends & design communication
Digitally savvy and social media aware
Strategic thinking and active problem solving skills
Self-starter with the ability to lead by example
Assured demeanour that inspires client confidence and reliance
A strong, persuasive and believable communicator
Team focused individual, willing to get involved and go the extra mile
Strong stakeholder relationship management (internal and external) skills
Ability to negotiate of costs and budgets
Enthusiastic, positive thinker and problem solver
Strong project management skills, attention to detail with high standards of delivery
Excellent administrative and organisational skills
Ability to prioritise workload and managing high volumes of projects simultaneously
What You'll Get:
Opportunity to be part of a growing company, working on key clients and other projects
Responsibility for managing a variety of exciting projects (high street and boutique clients)
Satisfaction of developing client relationships
A chance to develop your skills and experience
Great package including:
Private health care
Opportunity to join the company pension scheme