Scheduler / Planner
We are looking to recruit a permanent Planner / Scheduler for a Social Housing contract based in Cossington, Leicester. Our Client is a National Social Housing Contractor looking for a reliable and experienced Planner / Scheduler for their project in Leicester.
As a Planner / Scheduler, you will be working on a Social Housing contract, which could consist of Responsive Repairs, External Repairs, Kitchen & Bathroom replacement contracts etc. and you will be based from the Clients busy Regional office in Leicester. The role will include: taking phone calls from tenants and booking them in to the relevant appointment system. Speaking and liaising with Engineers/Tradesmen and ensuring each one is booked in to the most relevant call depending on the area they cover and their trade. You will also deal with the client directly loading repair requests on to their bespoke computer programme.
Candidates should have an excellent telephone manner and Customer Care skills as you may have to deal with difficult calls from concerned tenants as well as the ability to prioritise your workload and incoming calls. In addition, candidates should also be computer literate and have the ability to learn quickly and adapt to various in house computer systems. Knowledge of Social Housing repairs and maintenance contracts is highly desirable, especially as the role will require you to take information as well as ask for further relevant details in order to book the job accordingly.
Candidates must have previous / similar work history and be able to provide working references. The role is a permanent position and the salary is £18,500 per annum. If you are interested in this Planner / Scheduler role, please forward your CV to Sam Fox at Bromak Recruitment, e-mail address